Terms of Service

These Terms of Service ("Terms") govern access to and use of the Sign electronic-signature and document-management platform, including the website located at https://sign.mlnovia.com, related applications, software, features, and services (collectively, the "Service").

The Service is provided by MLNOVIA LLC, a limited liability company organized under the laws of the State of Washington ("MLNOVIA," "we," "us," or "our"). MLNOVIA operates a portfolio of products; Sign is one of them ("Sign"). These Terms govern your access to and use of Sign specifically, not MLNOVIA's other products, which are governed by their own terms.

By accessing or using the Service, creating an account, clicking to accept these Terms, or sending or signing a document through the Service, you agree to be bound by these Terms. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.

If you do not agree to these Terms, do not access or use the Service.

The Service

Sign provides online tools that allow users to:

• Upload documents, currently including PDF files;
• Prepare documents for signature;
• Add, assign, resize, and position signature, initials, date, text, and checkbox fields;
• Send documents to one or more recipients for electronic signature;
• Allow recipients to review, sign, confirm, decline, or provide a reason for signing;
• Track document views, consent, signatures, declines, timestamps, IP addresses, and document integrity information;
• Download completed documents and related audit-trail information;
• Send manual or automated reminders to recipients who have not completed a document; and
• Optionally request an AI document check on a document before sending it, for a separate fee.

Recipients generally may access a signing link without creating a Sign account or installing an application. Features and functionality may vary by plan.

Sign is a software platform. We do not act as a party to documents sent through the Service, and we do not determine whether a document is appropriate, enforceable, complete, or legally sufficient for a particular transaction.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service.

You may not use the Service if:

• You are prohibited from doing so under applicable law;
• You are located in a country or territory subject to applicable trade restrictions or sanctions;
• Your use would violate any applicable law, regulation, court order, or professional obligation; or
• You are using the Service on behalf of an organization without authority to bind that organization.

Accounts

Certain features require you to create an account. You agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for:

• Maintaining the confidentiality of your login credentials;
• Using reasonable security measures to protect your account;
• Restricting access to your account and devices;
• Reviewing account activity and promptly notifying us of unauthorized access or suspected security incidents; and
• All activity occurring through your account, except to the extent caused by Sign's breach of these Terms or applicable law.

You may not share account credentials in a manner that bypasses plan restrictions, impersonate another person or organization, or create an account using false or misleading information.

We may require account verification or additional information to protect the Service, prevent fraud, or comply with legal obligations.

Customer Content

You retain all rights, title, and interest that you have in documents, data, text, images, signatures, and other content that you upload or submit through the Service ("Customer Content").

You are solely responsible for:

• The accuracy, completeness, legality, and appropriateness of Customer Content;
• Confirming that you have all rights, permissions, licenses, and consents necessary to upload, process, send, and retain Customer Content;
• Selecting the appropriate recipients and assigning fields correctly;
• Confirming the identity and authority of recipients when required;
• Obtaining any consent required for electronic records or electronic signatures;
• Determining whether a document may legally be signed or delivered electronically;
• Retaining copies of documents and audit trails as appropriate for your business and legal needs; and
• Complying with laws and regulations applicable to your documents, industry, business, and transactions.

You must not upload or send documents that contain unlawful content, malicious code, or content that infringes another person's rights.

You must not use Sign as a substitute for legal, financial, tax, medical, employment, immigration, or other professional advice.

Electronic Signature Disclosures

Sign is designed to support electronic signing workflows and to record evidence associated with those workflows. Depending on the transaction and applicable law, the Service may record events such as document access, consent, signing actions, declines, timestamps, IP addresses, and document hashes before and after signing.

You acknowledge that:

• An electronic signature is not necessarily the same as a certified, qualified, or identity-verified signature;
• Sign does not independently verify the identity, capacity, authority, or eligibility of any signer unless a separately identified feature expressly provides that function;
• An audit trail supports the history and integrity of a signing transaction but does not guarantee that a document will be enforceable in every jurisdiction or circumstance;
• You are responsible for determining whether additional identity verification, notarization, witnesses, specific disclosures, or other formalities are required; and
• Certain documents and transactions may be excluded from or subject to special requirements under applicable law, including certain wills, testamentary instruments, family-law documents, court documents, notices, and other regulated records.

Electronic Communications Consent

By using the Service, you consent to receive electronically all notices, disclosures, records, documents, communications, and other information relating to your use of the Service and transactions conducted through it, unless applicable law requires another method.

You may withdraw consent to electronic communications by contacting us at support@mlnovia.com or 522 W Riverside Ave, Suite N, Spokane, WA 99201. Withdrawal may prevent or limit your ability to use some or all of the Service. You may request a paper copy of an electronic record by contacting us at support@mlnovia.com. Any applicable fee for a paper copy will be disclosed before fulfillment and will not exceed the reasonable cost permitted by law.

To access and retain electronic records, you generally need a current web browser, an internet connection, and software capable of viewing PDF documents. You are responsible for maintaining compatible hardware and software.

Acceptable Use

You may use the Service only for lawful and authorized purposes. You must not, and must not permit another person to:

• Use the Service to violate any applicable law, regulation, rule, order, or contractual obligation;
• Send documents without the necessary authority or signer consent;
• Forge, misrepresent, manipulate, or fraudulently obtain a signature;
• Impersonate another person or misrepresent an affiliation with a person or organization;
• Use the Service for phishing, spam, harassment, threats, fraud, deception, or unlawful surveillance;
• Upload or transmit malware, viruses, malicious code, or harmful material;
• Attempt to gain unauthorized access to the Service, another account, or any related system;
• Probe, scan, test, or circumvent the security or authentication measures of the Service;
• Interfere with or disrupt the Service or its infrastructure;
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service, except to the extent such restriction is prohibited by law;
• Copy, modify, reproduce, sell, resell, lease, sublicense, distribute, or exploit the Service except as expressly permitted by these Terms;
• Remove or obscure proprietary notices;
• Use automated means to access or collect data from the Service except through an authorized Sign interface;
• Use the Service to build or support a competing product or service;
• Attempt to bypass plan limits, usage restrictions, or payment requirements; or
• Use the Service in a manner that could damage Sign's reputation, systems, customers, or users.

We may investigate suspected violations and may remove content, restrict access, suspend accounts, or terminate use of the Service where we reasonably believe it is necessary to protect the Service, users, third parties, or Sign's legal rights.

Plans and Billing

Sign offers a permanently free plan and paid subscription plans, including Starter and Business plans.

The free plan currently permits up to three envelopes per month. Paid plans provide higher usage limits and additional features as described on the applicable pricing page or order form. An "Envelope" means a document-signing workflow sent to one or more recipients, as defined by the applicable plan.

Usage limits, included features, pricing, and plan terms may vary and may be displayed in the Service, on the Sign website, or in an applicable order form. Unless otherwise stated, unused envelope allowances do not roll over to a subsequent billing period.

We may apply reasonable technical limits to prevent abuse, protect system performance, or enforce plan restrictions. We may change plan limits or features prospectively by providing reasonable notice where required by law.

If you select a paid plan, you agree to pay the applicable fees shown at the time of purchase or stated in an order form. Prices may exclude taxes, duties, levies, or similar charges, which you are responsible for unless applicable law requires otherwise.

Paid subscriptions generally renew automatically for successive billing periods unless canceled before the renewal date. You authorize Sign or its payment processor to charge the payment method associated with your account for recurring fees and applicable taxes.

You are responsible for maintaining accurate billing information and an authorized payment method. If payment is declined, overdue, or cannot be processed, we may suspend or restrict access to paid features after providing any notice required by law.

Unless otherwise stated in writing or required by law:

• Subscription fees are non-refundable;
• Partial billing periods are not prorated;
• Downgrading or canceling a plan does not entitle you to a refund for amounts already paid; and
• You remain responsible for charges incurred before cancellation or termination.

You may cancel a paid subscription through the account controls provided in the Service or by contacting support@mlnovia.com. Cancellation will generally take effect at the end of the current billing period unless otherwise stated.

Taxes

You are responsible for all applicable sales, use, value-added, digital-services, withholding, and similar taxes arising from your purchase or use of the Service, excluding taxes based on Sign's net income.

If you are required by law to withhold taxes from payments to Sign, you must provide appropriate documentation and reasonably cooperate with Sign to reduce or eliminate the withholding where legally available.

Intellectual Property

The Service, including its software, design, interfaces, workflows, documentation, branding, trademarks, logos, text, graphics, and underlying technology, is owned by or licensed to Sign and is protected by intellectual-property and other applicable laws.

Subject to your compliance with these Terms, Sign grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable subscription period solely for your internal business or personal purposes.

Except for the rights expressly granted in these Terms:

• Sign retains all rights in and to the Service;
• You receive no ownership interest in the Service;
• You may not use Sign's name, logos, or trademarks without prior written permission; and
• You may not reproduce, distribute, modify, or create derivative works of the Service.

You grant Sign a limited, worldwide, non-exclusive right to host, process, transmit, reproduce, and display Customer Content solely as necessary to provide, secure, maintain, support, and improve the Service, comply with law, prevent fraud, and enforce these Terms. This license ends when Customer Content is deleted from the Service, except to the extent retention is required by law, necessary for legitimate backup processes, or permitted under these Terms.

You may provide feedback, suggestions, or ideas regarding the Service. You grant Sign the right to use that feedback without restriction or compensation, provided that Sign does not identify you publicly as the source without your consent.

Privacy

Our collection and use of personal information are described in the Sign Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for providing any required privacy notices and obtaining any permissions, consents, or authorizations necessary for you to submit personal information to Sign and use the Service.

If you use the Service to process personal information on behalf of another person or organization, you represent that you have the authority to do so. Where required, the parties will enter into a separate data processing agreement or similar privacy addendum. If there is a conflict between these Terms and a signed data processing agreement regarding personal-data processing, the data processing agreement will control to the extent of the conflict.

Confidentiality

Each party may receive non-public information from the other party that is identified as confidential or that reasonably should be understood to be confidential ("Confidential Information").

The receiving party will use reasonable care to protect Confidential Information and will use it only to perform or exercise rights under these Terms. Confidential Information does not include information that:

• Is or becomes publicly available without breach of these Terms;
• Was lawfully known to the receiving party before disclosure;
• Is received lawfully from a third party without a duty of confidentiality; or
• Is independently developed without use of the disclosing party's Confidential Information.

A receiving party may disclose Confidential Information where required by law, provided that, where legally permitted, it gives reasonable notice and cooperates with efforts to seek confidential treatment.

Customer Content will be treated as your Confidential Information, subject to the permissions and disclosures described in these Terms and the Privacy Policy.

Third-Party Services

The Service may integrate with or contain links to third-party products, services, websites, payment processors, hosting providers, or other resources. Third-party services are governed by their own terms and privacy policies.

Sign is not responsible for third-party services, including their availability, security, accuracy, or performance. Your use of a third-party service is at your own risk and may be subject to additional terms.

Changes to the Service; Availability

We may modify, update, suspend, or discontinue all or part of the Service at any time. We will use reasonable efforts to provide notice of material changes where practicable.

The Service may be unavailable or delayed because of maintenance, updates, outages, internet or telecommunications failures, security incidents, force majeure events, or circumstances outside our reasonable control.

We do not guarantee that the Service will be uninterrupted, error-free, secure against every possible threat, or available at any particular time.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

SIGN DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

SIGN DOES NOT WARRANT THAT:

• THE SERVICE WILL MEET YOUR REQUIREMENTS;
• THE SERVICE WILL BE AVAILABLE, SECURE, TIMELY, OR ERROR-FREE;
• DOCUMENTS OR SIGNATURES SENT THROUGH THE SERVICE WILL BE VALID, ENFORCEABLE, OR SUFFICIENT FOR YOUR PARTICULAR PURPOSE;
• ANY RECIPIENT WILL VIEW, SIGN, OR COMPLETE A DOCUMENT;
• THE SERVICE WILL PREVENT FRAUD, UNAUTHORIZED ACCESS, OR IDENTITY MISREPRESENTATION; OR
• DATA, AUDIT-TRAIL INFORMATION, OR DOCUMENTS WILL NEVER BE LOST, ALTERED, CORRUPTED, OR DISCLOSED.

Some jurisdictions do not allow certain warranty disclaimers, so some of the exclusions above may not apply to you.

No Legal Advice

Sign is not a law firm, and no attorney-client relationship is created through your use of the Service or communications with Sign personnel.

Sign does not provide legal, regulatory, tax, financial, or other professional advice. Except for the optional AI document check described below, we do not review or approve documents, determine whether documents comply with applicable law, select appropriate signing procedures, or advise whether a document should be signed electronically.

The AI document check is an optional, separately priced feature that uses a third-party AI model to highlight things that may be worth a second look before you send a document, such as blank or placeholder text, inconsistent names or dates, or unclear language. It is informational only, is not legal advice, does not create an attorney-client relationship, and does not determine whether a document is complete, accurate, legally valid, binding, or enforceable. It may miss issues or flag things that aren't actually issues. Using it does not change your responsibility for your documents as described below.

You are solely responsible for the legal sufficiency, accuracy, enforceability, content, and use of your documents. Consult a qualified attorney or other appropriate professional regarding your specific circumstances.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGN AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, DOCUMENTS, OR EXPECTED SAVINGS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

• THE AMOUNTS YOU PAID TO SIGN FOR THE SERVICE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
• ONE HUNDRED U.S. DOLLARS (US $100).

The limitations in this section do not apply to liability that cannot legally be limited or excluded. If applicable law imposes a mandatory minimum remedy or liability that conflicts with this section, the limitation will apply to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Sign and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against claims, demands, actions, proceedings, damages, liabilities, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your Customer Content;
• Your use or misuse of the Service;
• Your violation of these Terms or applicable law;
• Your failure to obtain required authority, consent, or permission;
• Your violation of another person's rights; or
• A dispute between you and a recipient, signer, customer, employee, contractor, partner, or other third party.

Sign will provide reasonable notice of an indemnified claim and may participate in the defense. You may not settle an indemnified claim in a manner that admits Sign's liability or imposes obligations on Sign without Sign's prior written consent.

Term and Termination

You may stop using the Service at any time. You may close your account through the available account controls or by contacting support@mlnovia.com.

We may suspend or terminate your access to the Service if:

• You breach these Terms;
• Your use presents a security, legal, fraud, or operational risk;
• You fail to pay applicable fees;
• We are required to do so by law or legal process;
• We reasonably suspect unauthorized or abusive use; or
• We discontinue the applicable Service.

Where reasonable and legally permitted, we will provide notice and an opportunity to address the issue before suspension or termination. We may suspend access immediately where necessary to protect the Service, users, or third parties.

Upon termination:

• Your right to use the Service ends;
• Outstanding payment obligations remain due;
• We may delete or disable access to your account and Customer Content in accordance with our retention practices and Privacy Policy; and
• Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, and payment obligations.

You are responsible for downloading any documents or audit trails you need before closing your account or terminating a paid plan.

Dispute Resolution

Please read this section carefully. It affects your legal rights, including your ability to bring a claim in court and have a jury decide it.

Informal Resolution

Before initiating arbitration or litigation, you and Sign agree to attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute").

The party raising a Dispute must send written notice describing the facts and requested relief to:

Sign Legal Department
MLNOVIA LLC
522 W Riverside Ave, Suite N
Spokane, WA 99201
support@mlnovia.com

The parties will have 30 days after receipt of the notice to attempt informal resolution. This requirement does not prevent either party from seeking emergency or provisional relief where necessary to protect rights or prevent immediate harm.

Binding Individual Arbitration

Except for the exceptions below, any Dispute that cannot be resolved informally will be resolved by final and binding arbitration on an individual basis under the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association under its applicable consumer or commercial arbitration rules, as appropriate. The arbitrator will have authority to award the same individual relief that a court could award under applicable law. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

The arbitration will take place in Spokane County, Washington, unless the parties agree otherwise or the applicable arbitration rules require a different location. For disputes involving an individual consumer, the arbitrator may conduct the proceeding by telephone, videoconference, written submissions, or another reasonably convenient method.

Class and Representative Action Waiver

To the maximum extent permitted by law, you and Sign agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, class member, representative, or participant in any purported class, collective, consolidated, or representative proceeding.

The arbitrator may not combine or consolidate the claims of more than one person and may not preside over any representative or class proceeding, unless both parties agree in writing.

Exceptions to Arbitration

Either party may bring an individual action in small claims court if the claim qualifies. Either party may seek temporary, preliminary, or injunctive relief in court to protect intellectual-property rights, confidential information, account security, or against unauthorized access to the Service.

Nothing in this section prevents a party from reporting a matter to a governmental or regulatory authority where permitted by law.

Arbitration Opt-Out

You may opt out of the arbitration and class-action waiver provisions by sending written notice to support@mlnovia.com or 522 W Riverside Ave, Suite N, Spokane, WA 99201 within 30 days after first accepting these Terms. The notice must include your name, account email address, and a clear statement that you decline arbitration under these Terms.

Jury Trial Waiver

To the extent a Dispute proceeds in court rather than arbitration, you and Sign knowingly and voluntarily waive any right to a trial by jury to the fullest extent permitted by law.

Governing Law and Venue

These Terms and any Dispute are governed by the laws of the State of Washington, without regard to conflict-of-law principles, except to the extent federal law applies or the law of another jurisdiction cannot lawfully be displaced.

Subject to the arbitration provisions above, the exclusive courts for any Dispute will be located in Spokane County, Washington, and you consent to their personal jurisdiction and venue.

General Provisions

We may update these Terms from time to time. We will post the updated Terms and revise the Effective Date. If we make a material change, we will provide additional notice where required by law, such as by email or through the Service.

Your continued use of the Service after the updated Terms become effective constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel any applicable subscription.

We may provide notices to you through the Service, by email to the address associated with your account, or by other reasonable means.

Legal notices to Sign must be sent to:

MLNOVIA LLC
Attn: Legal Department
Sign
522 W Riverside Ave, Suite N
Spokane, WA 99201
Email: support@mlnovia.com

Notices are effective when delivered, or, for notices sent through the Service or by email, when transmitted unless the sender receives a delivery failure message.

These Terms, together with any applicable order form, the Privacy Policy, and any incorporated addendum, constitute the entire agreement between you and Sign regarding the Service and supersede all prior or contemporaneous agreements concerning the same subject matter.

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.

Sign's failure to enforce a provision is not a waiver of its right to enforce that provision later.

You may not assign or transfer these Terms or your account without Sign's prior written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets. Sign may assign these Terms without restriction.

Nothing in these Terms creates a partnership, joint venture, agency, employment, fiduciary, or franchise relationship between you and Sign.

Sign will not be liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, power or internet failures, governmental action, epidemics, cyberattacks, or failures of third-party providers.

These Terms do not limit rights or remedies that cannot lawfully be limited. Headings are for convenience only and do not affect interpretation.

Contact

Questions about these Terms may be directed to:

Sign
MLNOVIA LLC
522 W Riverside Ave, Suite N
Spokane, WA 99201
Email: support@mlnovia.com
Website: https://sign.mlnovia.com