Privacy policy

What we collect

To operate the service, we collect and store:

• Account info: name, email, and a hashed password (we never store your password itself).
• Documents you upload, and the signature images/text values recipients submit.
• Audit metadata for every meaningful action on an envelope: who did what, when, from what IP address and browser. This exists specifically to make signatures legally defensible; we don't use it for anything else.
• Billing information, handled entirely by our payment processor. We never see or store card numbers.

How we use it

Solely to provide the service: rendering your documents, emailing signing invites and reminders, producing the completed signed PDF, and enforcing plan limits. We don't sell your data or use your documents to train anything.

Who else touches it

A small number of infrastructure providers process data on our behalf, under their own agreements:

• A cloud storage provider, which stores uploaded and signed documents.
• An email delivery provider, which sends signing invites, reminders, and completion notices.
• A database hosting provider, which stores account and envelope data.
• A payment processor, which handles billing and manages subscriptions.
• A privacy-conscious analytics provider, which receives anonymous usage data (pages viewed, clicks) to help us understand how the product is used. We don't send it your name, email, or document contents.

Retention

Documents and their audit trails are retained for as long as your account is active, so completed signatures remain provable. You can request deletion of your account and associated documents at any time, subject to any legal retention obligations for completed signed agreements.

Your rights

You can access, export, or request deletion of your data by contacting us. Recipients who sign a document but don't hold an account can make the same request for their own signing records.

Cookies

We use a session cookie to keep you signed in, which isn't optional; the service doesn't work without it.

We also use an anonymous analytics cookie from our usage-analytics provider (page views and clicks only, never your name, email, or document contents).

With your permission, given via the cookie banner shown on your first visit, we use the Meta Pixel to measure the performance of our own ads and show them to people who've visited our site. You can decline this at any time from the banner, and nothing is set until you accept. We don't sell your data to third parties.

Contact

Questions about this policy? Reach out via the contact details on your account page.